If you’ve ever seen the dreaded printer offline status while rushing to print an important document, you’re not alone. The issue usually means there’s a breakdown in communication between your computer and printer. So, why is my printer offline? The most common reasons include network mismatches, outdated drivers, a stuck print spooler, or a simple paper jam.
You don’t need to be tech-savvy to resolve it. Whether you’re on Windows 10, 11 or using a wireless printer, this blog walks you through effective troubleshooting steps.
Why Is My Printer Offline
An offline printer results from the absence of communication between the printer and your computer. This lack of communication happens due to:
- Different wireless networks for your PC and printer.
- Corrupt firmware and drivers
- The printer is offline
- Malfunctioning print spooler service
- Paper jams
How to Fix Printer Offline?
1. Restart the printer and check the Wi-Fi network
Turn off your printer and unplug it. After 30 seconds, plug it back in and turn on the printer. Now, add the printer to the Wi-Fi network and make sure that it is connected.
Access your printer’s network settings and select the Wireless Network Setup Wizard or equivalent option. Follow the prompts to choose your network and input the password.
2. Set the printer as the default
An easy printer offline fix in Windows 10 and 11 is to set the current printer as the default. Go to Settings > Bluetooth & devices > Printers & scanners. Choose your printer, followed by Set as default.
3. Restart print spooler
The print spooler keeps print jobs in its memory. But when it stops working, you will find that your printer is offline. To bring it online, restart the service.
- Open the Services application.
- Find the ‘Print Spooler’ service in the Local Services section.
- Right-click it and choose ‘Restart.’
4. Use troubleshooting applications
Instead of sitting clueless, you can also use built-in troubleshooting applications. The printer troubleshooters can be downloaded from the official manufacturer’s website and used quickly to fix printing issues.
5. Use the TCP/IP port
Adding a TCP/IP port can also help you overcome this issue.
Firstly, produce a Configuration Page. It will help you see the IPv4 address of your printer.
- To get this address fast, press the ‘Wireless’ symbol on the panel of your printing device.
- In the ‘Control Panel, ’ tap ‘Devices and Printers.’
- Right-tap your printer and then click ‘Properties.’
- Choose ‘Ports’ followed by ‘Add Port.’
- Now, choose ‘Standard TCP/IP port.’
- Choose ‘New Port’ and follow what the wizard says.
- Put the correct IP address of your printer.
6. Update the firmware
New releases of firmware have enhancements that fix issues with the printer’s performance. Go to the official website of your printer and visit the page to download drivers and firmware. Then, follow the prompts to download and install it. Click Download next to any updates listed under Firmware. It will again open prompts, which you need to follow to fully download the firmware.
7. Check the ink cartridge
If the ink cartridges are not installed properly or have low ink, the printer will go offline. So, take out the cartridges and reinstall them. Check and replace those with low ink.
8. Clear print queues
If the print queue is filled with tasks, the printer can give an offline error. So, go to ‘Devices and Printers,’ and right-tap on your printer. Choose See What’s Printing.’ Now, check the print jobs. Select all of them and delete them.
Concluding Words
Troubleshooting an offline printer of any brand is not too hard. You just need the right fixes and step-by-step instructions. Use the ones given here, and we are sure you’ll be able to address the situation. If not, contact the printer support team.
Frequently Asked Questions
1. Why does my printer show offline even though it is turned on and connected?
This issue arises due to connectivity issues such as loose or improperly connected cables. Your printer can also be connected to a different Wi-Fi network than the computer, or there may be network outages.
2. Can outdated or corrupted printer drivers cause the printer to go offline?
Yes, outdated or corrupted printer drivers disrupt communication between the printer and the computer. It makes the printer appear offline. Reinstall the drivers or download the latest ones.
3. How do I restore my printer connection?
Check cables or wireless connection. Uninstall and reinstall your printer. Also, reset the print spooler service.
4. How do I bring my printer back online quickly?
Do basic troubleshooting, like restarting the printer and computer, verifying cables and network connections, and ensuring the printer is not set to “Use Printer Offline” mode. Also, try updating the printer drivers.