Are you searching for the best ways to contact Punjab National Bank (PNB) customer service? Be it issues with your account, reporting a lost card, or clarity on PNB’s products, getting prompt support feels like a boon. In this post, we’ll covers all the official channels to reach PNB Bank customer care. By the end of it, you’ll know exactly how to get the help you need quickly and securely.
Common Issues That PNB Customer Service Resolves Instantly
Punjab National Bank is one of India’s largest public sector banks. The financial institution has a customer base of millions spread across the country and even abroad. With a vast range of services, like savings accounts, loans, credit cards, online banking, its customers often need help for the one of the following:
- Account balance inquiries
- Reporting lost or stolen cards
- Transaction disputes
- Internet or mobile banking issues
- Product information and feedback
So, when you know the right contact method, you can save a lot of your time and ensure your issue is resolved in the shortest period possible.
Official PNB Customer Service Contact Channels
To contact PNB customer service, you can use the phone helpline, email support, or WhatsApp for queries related to banking services. There are also regional circle offices to handle serious issues in different locations.
1. Toll-Free Customer Care Numbers
PNB provides multiple toll-free helpline numbers, available 24/7, for all types of banking queries and complaints. The customer service numbers in this table connect you directly to PNB’s Contact Centre, which operates 24×7. It supports multiple languages for everyone’s convenience.
| Service Type | Toll-Free Number | Tolled Number |
| General Customer Care | 1800 1800 | 0120-2490000 |
| General Customer Care | 1800 2021 | 0120-2490000 |
| Balance Enquiry/Mini Statement | 1800 180 2223 | 0120-2303090 |
| ATM/Debit Card Issues | 1800 180 2222 | |
| Credit Card Helpline | 1800 180 2345 | 0120-4616200 |
| Housing Finance | 1800 120 8800 | 011-23357174 |
2. Email Support for PNB
If you want written communication or need to send documents, PNB offers dedicated email addresses, as follows. However, it is best to use your bank-registered email ID for faster resolution. You will get a response within 48 hours from PNB.
- General Customer Care: care@pnb.co.in
- Credit Card Queries: creditcardpnb@pnb.co.in
- Internet Banking Issues: ibshelpdesk@pnb.co.in
- Mobile Banking Complaints: mobhelp@pnb.co.in
3. WhatsApp Banking
If you are registered as ‘Individuals’ or ‘sole proprietors’ with PNB, and have your WhatsApp number registered with the bank, you can use the WhatsApp banking numbers to check balances, get mini statements, and more via secure chat interface.
To access banking services on WhatsApp, add +91-9264092640 to your contacts. Then, say ‘Hi’ to this contact from your registered mobile number. Also, check whether the number has a green tick at its end. If not, don’t use the number and instead, double-check if you have entered the correct one, as mentioned above.
4. Use PNB Complaint Portal
If you have a complaint or need to track a service request, use PNB’s online portals:
- Lodge a Complaint: Visit the official PNB Complaint Portal to lodge a complaint
- Track Complaint Status: Use the same portal and click the ‘Track Status’ button at the top right to check the progress of your request.
5. Missed Call Service
Give a missed call to 1800 180 2223 (toll-free) and 0120-2303090 (tolled) and know the exact account balance through SMS. These numbers are also useful to get mini account statements and are open 24/7.
6. NRI Customer Service
If you’re an NRI or PIO, PNB offers dedicated customer service. To get help, send a message to
nri@pnb.co.in or use the helplines. These are +91-8447706400, +91-8447741369, 011-26100394.
Concluding Words
Now, you won’t fumble whenever you wish to contact PNB customer service. We have listed the best and most accurate ways to contact PNB customer support for Indians and non-Indians. Just remember to use the numbers and emails listed on PNB’s official website. This will prevent you from becoming a victim of fraud.
Frequently Asked Questions
1. How do I escalate an unresolved issue with PNB?
If your issue isn’t resolved at the first level, use PNB’s online grievance portal or contact the Principal Nodal Officer as listed on their website to escalate it further.
2. Is customer service available 24/7?
Yes, PNB’s main helplines operate all through the day, every day of the year.
3. What is PNB customer service cellphone number?
1800 180 2223 and 0120-2303090 are the two customer service cellphone numbers of PNB. Use them to seek answers for issues related to your account balance.
4. How do I contact PNB customer service if I have lost my card?
Call toll-free numbers 1800 1800 or 1800 2021 immediately if you have lost your PNB card or it is stolen. It will prevent its further misuse.